FAQ

Here are answers to your most frequently asked questions. If you can't find an answer to your question here, please contact us.

Buyers

eDogStore is a specialist Marketplace for dog owners offering a wide range of dog products from the UK's top suppliers all in one place to enable you to buy the best for your dog!

Yes. We use PayPal to process all payments which offers secure payment and buyer protection.

You can either pay with a PayPal account or with all major Credit / Debit cards.

No, you can make payment via PayPal with a Credit or Debit Card.

All purchases on eDogStore are made directly with the seller. All payments are protected by Paypal Buyer Protection should you be unable to resolve any problems directly with the seller.

You can only purchase from one seller in one transaction, although you can purchase multiple items from one seller in each transaction. If you select items from more than one seller you will need to check out the individual shopping carts.

If your purchase has not arrived you should contact the seller directly. You can do this by clicking on the 'Contact Seller' link on the sellers store-front.

To return an item you need to contact the seller directly to make the appropriate arrangements. You can do this by clicking on the 'Contact Seller' link on the sellers store-front.

If you need to contact the seller of an item you have purchased you can do so by clicking on 'Orders' in your account and selecting the appropriate purchase -

You will then have the option to send a message to the seller -

This depends on the sellers Returns Policy which is detailed on their store front and on the product listing page.

However, if the item was defective of not as described then the seller would be expected to refund the cost to return that item.

Any dispute must be resolved directly with the seller. eDogStore has no role in the resolution of disputes. If you are unable to resolve the matter with the seller you can refer the matter to the PayPal dispute process.

Sellers

eDogStore provides a specialist marketplace which enables dog owners to buy all their dog products in one place. We operate on a 'no sale no fee' basis so you only pay us a small commission when the product is sold. There are no joining, listing or subscription fees so you have nothing to lose by setting up your store now!

No, whether you are a private seller with one or two items or a business seller with hundreds of items, you are welcome on eDogStore.

It is free to set up your store and list your products. We operate on a no sale no fee basis. You pay us a small commission, currently 10%, on the final selling price (excluding shipping). You will also be liable for a small PayPal tranasction fee.

To be eligible to be a seller on eDogStore you must be at least 18 years of age and be the holder of a PayPal account.

There is no charge to open a store, simply click on the 'Become a Seller' link at the top of each page.