Terms of Use

Welcome to eDogStore. We operate a marketplace which allows you to buy and sell dog products using our website. We do not have possession of anything listed or sold on eDogStore and we are not involved in the transaction between buyers and sellers.

Please read these Terms of Use ("Agreement" or "Terms of Use") carefully before using the website and services offered by eDogStore.

1. Introduction

Welcome to eDogStore (the 'Website').

The terms “we”, “us”, “our”, “operator’’, “services” and “eDogStore” refer to eDogStore.co.uk. The term “you” refers to buyers or sellers visiting the Website and/or contributing content on this Website.

Do read through the following Terms of Use carefully before using the Website or any of our services. They set out the legally binding terms and conditions for your use of the site and all services provided by eDogStore marketplace on the site. By using the Website in any manner, you (the "user" or "you") agree to be bound by this agreement. This agreement applies to all users of the Website, including, without limitation, users who are sellers, buyers, merchants, contributors of content, information and other materials or services on the Website.

This document and any documents referred to within it will collectively make up the 'Terms of Use'.

2. Our Services

Our "services" include (a) the Website, (b) the services provided by the Website, (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services. Any new features added to or augmenting the services are also subject to these Terms of Service. Content that is posted by users using our services will be "your content". Your content includes your usernames, business names, shop names, profile pictures, listing photos, listing description, reviews, comments, videos etc.

Our services include an online platform service that provides a place and opportunity for the sale of goods or services between the buyer ("buyer") and the seller ("seller"), collectively known as "users" or "parties". The actual contract for a sale is directly between the buyer and the seller. We are not a party to that contract or any other contract between buyer and seller and we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale of goods. Parties to the transaction will be entirely responsible for the sales contract between them in accordance to the listing of goods, warranty of purchase, returns, refunds and dispute resolution.

eDogStore has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell the items or the ability of buyers to pay for items. We do not pre-screen users or items for sale.

We reserve the right to change, modify, suspend or discontinue all or any part of this Website or services at any time. We may also impose limits on certain features or restrict your access to parts of or the entire Website or services at our sole discretion without notice or liability.

Although eDogStore has no obligation to screen, edit or monitor any of the content posted onto the Website we reserve the right, and have absolute discretion, to remove, screen or edit without notice any content posted or stored on the site at any time and for any reason.

We reserve the right to refuse to provide you access to the Website or service or to allow you to open an account for any reason. We reserve the right to cancel unconfirmed or inactive accounts. eDogStore's services are not available to temporarily or indefinitely suspended eDogStore accounts.

eDogStore does not guarantee continuous, uninterrupted access to the Website, and operation of the site may be interfered with by numerous factors outside eDogStore’s control.

3. Privacy

eDogStore believes in protecting your privacy. Any personal information you post on the Website will be used in accordance with our Privacy Policy. Click here to view our Privacy Policy.

4. Your Account

You'll need to create an account with us to either sell or purchase items from eDogStore.

You must be 18 or older to use our Services and able to form legally binding contracts under applicable law.

You must provide accurate information about yourself and if applicable, your company / business.

If you're registering as a business entity, you must personally guarantee that you have the authority to agree to the Terms on behalf of the business.

If you are trading as a business, you must comply with all applicable laws relating to online trading.

You are solely responsible for any activity on your account, so keep your login and password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree immediately to notify eDogStore of any unauthorised use of your password or breach of security.

You must keep your account information up to date and accurate at all times, including a valid e-mail address.

eDogStore may, at its sole discretion, refuse to offer access to or use of the site to any person or entity and change its eligibility criteria at any time.

5. Limited Licence

We grant you a limited and revocable licence to access and use our services, subject to our Terms of Use. All proprietary content, trademarks, service marks, brand names, logos and other intellectual property displayed in the Site are the property of eDogStore and where applicable, third parties proprietors identified in the Website. You agree not to copy, distribute, republish, mirror, frame or create derivative works without our prior written consent.

6. Your Content

Content that you post using our services is your content. You are solely responsible for your conduct and activities on your account and on or regarding eDogStore, including all data, text, information, usernames, shop names, business names, profile pictures, listing photos, listing descriptions, reviews, comments, video, etc.

You are solely responsible for your content. You represent that you have all necessary rights to your content and you're not infringing or violating any third party's rights by posting it. In the event that eDogStore receives a complaint in respect of any content posted by you, it will be your sole responsibility to deal with such a complaint and to compensate eDogStore for any loss suffered. eDogStore reserves the right to remove such content immediately.

Posting your content through our services, you grant us a licence to use it. This licence allows us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual licence to use, display, edit, modify reproduce, distribute, store and prepare derivative works of your content to promote the services or our site. We do not claim ownership to your content, but we have your permission to use it to help us function and grow. eDogStore will only use personal information in accordance with our Privacy Policy.

If content that you own or have rights to has been posted to the Website without your permission and you want it removed, please contact us. If your content infringes another person's intellectual property, we will remove it if we receive proper notice.

You agree to not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Prohibited Items. You also agree not to post any content that is false, misleading or uses the Website in a manner that is fraudulent or deceptive.

By posting content on eDogStore it is possible for an outside website or third party to re-post that content. You agree to hold eDogStore harmless for any dispute concerning this use.

eDogStore is not responsible for the availability of outside websites or resources linked to or referenced on the Website. eDogStore does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. You agree that eDogStore shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or resources or via pop ups which may appear when accessing the Website from your computer.

7. Your Use of Our Services

We grant you a limited, non-exclusive, non-transferable and revocable licence to use our services. You agree that you will not violate any laws in connection with your use of the services.

You are responsible for paying all fees that you owe to us You are also solely responsible for collection and/or paying any applicable taxes for any purchases or sales you make through our services.

You agree not to attempt to obtain source code of the services. You agree to not interfere with or disrupt/harm our services.

Violations of this policy may result in a range of actions, including any or all of the following: listing deletion, account suspension or legal action if necessary.

If you believe a user on our site is violating these terms, please contact us.

8. Fees

Joining and listing items for sale on eDogStore is free. We also do not charge any subscription fees.

When a seller makes a sale on eDogStore we charge a percentage fee of the total transaction price (excluding the shipping/postage cost). Our commission charge is currently 10%.

We operate on a ‘no sale no fee’ basis and our commission fee only applies when an item is sold.

Commission payments are non-refundable, irrespective of whether a buyer subsequently cancels the purchase and irrespective of whether a buyer is entitled to, or receives, a refund in respect of such a purchase.

We may vary fees from time to time but this will not affect fees for services that have been previously paid. Our current commission fee will always be shown here.

9. Seller Commission

The seller of any item/service will pay us a commission on the total transaction amount received by the seller (including taxes, if any and shipping costs for any of the transactions made on our Website). Our commission charge is currently 10%.

Our commission will be deducted directly from the purchase price before the balance of funds are passed into your account via PayPal, our payment processor.

Our payment processing company, PayPal, may charge you an additional fee for payment processing. Details of PayPal's commission charges are available here. Any PayPal payment processing fees will not be included in seller commission that we charge.

10. Seller's Responsibilities

To be eligible to be a seller on our website, you must be at least 18 years of age and be the holder of a PayPal account.

Sellers are responsible for all the content provided when they list an item for sale and must ensure that the information is accurate, honest and not misleading.

By listing an item on the site you warrant that you and all aspects of the item comply with eDogStore’s published policies. You also warrant that you may legally sell the item. Your listings may only include text descriptions, graphics, pictures and other content relevant to the sale of that item. All items must be listed in an appropriate category. You are not permitted to include links to external Websites.

Binding Sale: All sales are binding. The Seller is obligated to ship the order or otherwise complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance, such as: (a) the buyer fails to meet the terms of the seller's listing (such as payment method), or (b) the seller cannot authenticate the buyer's identity. The buyer is obligated to deliver appropriate payment for items purchased, unless there is an exceptional circumstance.

The pricing of items/services for sale are determined by the Seller at his/her own discretion. The price of an item and shipping charges will include the any additional charges such as sales tax, value-added tax, tariffs etc. Sellers will not charge for any such amounts additionally and separately.

The price stated in each item listing description must be an accurate representation of the sale. Sellers may charge reasonable shipping and handling fees to cover the costs for packaging and posting the items. You may not alter the item's price after a sale for the purpose of avoiding eDogStore transaction fees, misrepresent the item's location, or use another user's account without permission. Sellers may not encourage buyers to purchase an item listed on eDogStore outside of eDogStore as this may also constitute fee avoidance.

Sellers are obligated to deliver items/services as described in a prompt manner, unless there is an exceptional circumstance. If there are any exceptional circumstance the seller is obliged to contact the buyer to inform them of any delays or inability to complete the transaction.

We encourage communication between the buyer and the seller in order to get updates on shipping and / or to initiate a refund process. The seller is responsible for covering the full cost when issuing refunds to the buyer. eDogStore will not refund its commission except for cases where proof can be provided by the seller that there was a technical malfunction that occurred on the eDogStore website.

11. Prohibited Items

For a variety of reasons we prohibit certain types of items from our marketplace. Some of these items present legal risks to our users.

It is the seller's responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale. We have provided a non-exhaustive guideline on prohibited and restricted items that are not allowed for sale. We will update this guideline from time to time where necessary.

If an item/service is found to be in violation of this policy, we may subject the seller to a range of adverse actions, including listing deletion, account suspension, account termination and legal action

Your content and your use of eDogStore must not:

- Be false, inaccurate or misleading

- Be fraudulent or involve the sale of illegal, counterfeit or stolen items

- Involve the sale of live animals and insects

- Infringe upon any third-party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy

- Contain items that have been identified as hazardous to the consumer

- Breach this Agreement, any site policy or community guidelines, or any applicable law or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)

- Be defamatory, trade libellous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including eDogStore staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device

- Be obscene or contain pornography

- Contain or transmit any code of a destructive nature that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information

- Modify, adapt or hack eDogStore or modify another website so as to falsely imply that it is associated with eDogStore

- Link directly or indirectly, reference or contain descriptions of goods or services that are prohibited under this Agreement or other policy documents as posted on eDogStore

If you see a listing that violates our policies, please contact us.

12. Reviews

We publish reviews by users on our Website. If you have registered with our Website and purchased from a seller, you may submit reviews for publication on the website, subject to these terms and conditions. Your reviews must be honest, reasonable and bona fide reviews of the services provided.

You may only post a review if you have purchased a product through our Website. You must not post a review if:

- you have a financial interest in the subject matter of the review;

- you are an owner, partner, member, employee, business partner or affiliate of any person who has a financial interest in the subject matter of the review; and/or

- you are otherwise connected with, or related to, any person who has a financial interest in the subject matter of the review.

You acknowledge that the user reviews published on our Website are submitted by users, and that we do not usually review, approve or edit such reviews; accordingly, we do not warrant the completeness or accuracy of the user reviews. We will not be liable to you for any loss or damage arising from any reliance you may place on any review published on the Website.

13. Our Role

You agree that:

- We do not confirm the identity of website users, check their credit worthiness or bona fides, or otherwise vet them.

- We do check, audit and monitor the information contained in listings and reserve the right to amend listings as we consider appropriate.

- We are not party to any contract for the sale of goods advertised on the website (except the marketplace services made available to buyers and services providers under these terms and conditions).

- We are not involved in any transaction between a buyer and a seller provider in any way, save that we facilitate a marketplace for buyers and service providers.

- We are not the agents for any buyer or service provider.

- We cannot be held responsible for the behaviour of our users, either on or off the website, and we cannot guarantee that any information provided by a user is true, accurate, complete, current and not misleading. You will not hold us liable in respect of any loss or damage arising out of any user behaviour or user information.

14. Disputes

eDogStore, will not, under any circumstances, become involved or arbitrate in any disputes between buyers and sellers.

Sellers on eDogStore must resolve any disputes in accordance with their own dispute resolution policies.

Should you have a dispute with a buyer or seller on the Website you release eDogStore (and its officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

15. Breach

eDogStore may, without notice, and without refunding any fees, delay or immediately remove Content, warn eDogStore’s community of a user's actions, issue a warning to a user, temporarily suspend a user, temporarily or indefinitely suspend a user's account privileges, terminate a user's account, prohibit access to the Site, and take technical and legal steps to keep a user off the Site and refuse to provide services to a user if any of the following apply:

i) eDogStore suspects a user has breached this Agreement, the Privacy Policy, or other policy documents and community guidelines incorporated herein

ii) eDogStore is unable to verify or authenticate any of your personal information or Content

iii) eDogStore believes that a user is acting inconsistently with the letter or spirit of eDogStore’s policies, has engaged in improper or fraudulent activity in connection with eDogStore or the actions may cause legal liability or financial loss to eDogStore’s users or to eDogStore.

16. Policy for removal of illegal content

If you have any complaints or objections to material or content posted on this site, or if you believe that material or content posted on this site infringes a copyright that you hold, please contact us immediately at hello@edogstore.co.uk

eDogStore will make all reasonable endeavours to remove illegal content as soon as possible.

17. Links to third-party sites

eDogStore may contain hyperlinks to websites operated by parties other than eDogStore. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

18. Liability limitation

Under no circumstances and under no legal or equitable theory, whether in tort, contract, negligence, strict liability or otherwise, shall the operator or any of their agents, vendors or suppliers be liable to user or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the website or for any breach of security associated with the transmission of sensitive information through the website or for any information obtained through the website, including, without limitation, damages for lost profits, loss of goodwill, loss or corruption of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorised representative of the operator has been advised of or should have known of the possibility of such damages.

eDogStore’s total cumulative liability for any and all claims in connection with the website will not exceed five pounds sterling (£5.00). The user agrees and acknowledges that the foregoing limitations on liability are an essential basis of the bargain and that the operators would not provide the website absent of such limitation.

19. Indemnification

You agree to defend, indemnify and hold harmless the operator, agents, vendors or suppliers from and against any and all claims, damages, costs and expenses, including reasonable legal fees, arising from or related to your use or misuse of the Website, including, without limitation, your violation of these Terms and Conditions, the infringement by you, or any other subscriber or user of your account, of any intellectual property right or other right of any person or entity.

20. Termination

These Terms of Service are effective until terminated by either party. If you no longer agree to be bound by these Terms of Service, you must cease use of the Website. If you are dissatisfied with the Website, its content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Website. The Operators reserve the right to terminate or suspend your access to and use of the Website, or parts of the Website, without notice, if we believe, in our sole discretion, that such use (i) is in violation of any applicable law; (ii) is harmful to our interests or the interests, including intellectual property or other rights, of another person or entity; or (iii) where the Operators have reason to believe that you are in violation of these Terms of Service of Use.

21. Modifications to Terms of Use

eDogStore may change, add or delete these Terms of Use or any portion thereof from time to time in its sole discretion where it deems it necessary for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the Website. Thereafter, you expressly agree to be bound by any such amended Terms of Use. The latest version of this policy will always be available on this page. eDogStore may change, suspend or discontinue any aspect of the Website at any time, including availability of any feature, database or content. eDogStore may also impose limits on certain features and services or restrict your access to all or parts of the Website without notice or liability for technical or security reasons, to prevent against unauthorised access, loss of, or destruction of data or where we consider in our sole discretion that you are in breach of any provision of these Terms of Use or of any law or regulation and where it decides to discontinue providing a service.

Your continued use of eDogStore now, or following the posting of any such notice of any changes, will indicate acceptance by you of such modifications.

22. Copyright

Subject to the express provisions of these terms and conditions, we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on this website. ©eDogStore 2017.

23. General

This Website is owned and operated by a U.K. company, AMEL Creative Websites Limited, and this Agreement is governed by the laws of the United Kingdom. Access to the Content may not be legal by certain persons or in certain countries.

You agree that no joint venture, agency, partnership, or employment relationship exists between you and eDogStore and/or affiliates as a result of this agreement or use of this Website.

Any rights not expressly granted herein are reserved.